HowtoMatrix

Consumers and small-office and home-office workers often
buy their computers from online stores or discount warehouses. They
often reject add-on support packages at checkout to keep the purchase
price low. If the computer breaks within 60 or 90 days, the
manufacturer will handle the repairs, they reason. However, when the
initial warranty period expires and the computer misbehaves or
malfunctions, who to call for service often becomes a daunting — and
costly — challenge. Big companies outsource maintenance and repairs or
have an in-house tech staff.

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