Workflow is about getting the right work to the right people at the right time, repeatedly—and knowing you have done so. Workflow is human-centric. First and foremost, workflow is a human activity that is made by and for those who use it: workflow is something that can easily be handled and understood by human beings.
UK Enterprise Workflow National e-Government Project—Workflow from a Business Perspective
Well, that sounds good, but the problems start to occur when you ask people to consider workflow in their organization, and there are usually a few main issues to deal with: